Assign Ticket
Tickets are assigned to the available person with the fewest tickets across both shifts.
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These apply to every user — everyone's Tickets worksheet and Statistics charts.
Options offered in the "If Yes, steps taken" tag picker. Drag to reorder.
Teams offered in the "Passed to which team" dropdown. Drag to reorder.
Which charts show on everyone's Statistics tab.
Tickets are assigned to the available person with the fewest tickets across both shifts.
| HO | CI | Shift | Name | Ticket | UCN | Customer | Notes | Time ↓ | |
|---|---|---|---|---|---|---|---|---|---|
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Record of recent system events and user actions.
| Timestamp | User | Action | Details | Target |
|---|
Restore from snapshots saved before each data reset.
| Date | Tickets | Actions |
|---|
No events yet.
Members can access this workspace from the Hub. Email must match their login.
Select who belongs to this group from the directory and set their role.
The kinds of event this workspace tracks (incidents, chronics, equipment, zones…). Each has an icon, a color, and whether it uses P1/P2/P3 severity.
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Select people to add to this group's member list.
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Select who belongs to this group from the directory and set their role.
Shifts swap automatically every N weeks. Set the reference start date and each member's initial shift.
Cover is auto-assigned each weekend to the members with fewest cover weekends to date. Set cover manually in the calendar for past months.
Define who covers together. The pair with the lowest combined cover count goes next; ties broken by list order.
Circuits (UCNs) with repeat tickets during RR. The Today filter shows circuits with a ticket logged today during RR — the other filters look further back.
Tickets that have passed between multiple agents without closing. The Today filter shows tickets logged today during RR — the other filters look further back.
Watchlist has no ticket ledger of its own — it reads from whichever RR workspace(s) you link here. Pick every RR team this workspace should watch.
Tune when a circuit counts as chronic and when a ticket counts as stalled. These are deployment-wide — they apply to every Watchlist view, not just this workspace.
This one number is what propagates everywhere — RR's chronic badges included. No "still open" claim: every ficha shows the actual last-seen date, not a verdict, and leaves that call to whoever's looking.
Days open is the only trigger — how many different agents touched it is shown in the table for context, but doesn't gate the flag (a ticket parked with one person for a week is just as worth a look as one bounced between five).
Members can access this workspace from the Hub. Email must match their login.
Select the type of application you want to deploy for this group.
Automated ticket distribution with shift support.
Chronic circuits and stalled tickets, surfaced automatically from the RR ledger.
Monthly schedule table with role rotation, weekend pairs and holiday tracking.